Policies

CANCELLATION POLICY
We respectfully request that all date changes or cancellations be made 24 hours before your scheduled appointment. 48-hour notice is requested for multiple services. Last-minute cancellations are costly to the salon and our staff. Therefore, failure to cancel with a minimum 24-hour notice will result in a credit card charge for half of the service value before being able to rebook another service.

 

CELL PHONES
To ensure a relaxing experience for our Vata Salon & Spa guests, we encourage guests to silence all cell phones.

 

ARRIVING LATE
Busy schedules often force you to arrive late. We promise to make our best effort to fit your service into the schedule. If you are more than ten (10) minutes late, we may have to modify your service or have another available Stylist complete your service. If you are more than twenty (15) minutes late, we will try to complete the service or reschedule you for another time.

 

REDO’S FOR HAIR SERVICES
Requests must be made within 24 hours from date of service. Redo’s will be performed by the same stylist or one at the same level.